Privacy Policy

Kintalks helps families stay close to the people they love through a warm daily phone call. Protecting the trust you place in us — and the privacy of your family — is central to everything we build. This policy explains what we collect, why we collect it, and the choices you have.

Information we collect

We collect only what we need to provide the service:

• Account details — your name, email address, and password so you can manage your care circle.
• Loved one details — the name, phone number, and call preferences of the family member you connect.
• Care circle details — the names and contact methods of anyone you invite to receive updates.
• Call information — summaries, timestamps, and well-being signals generated from each daily call.
• Billing information — handled securely by our payment provider; we never store full card numbers.

How we use your information

We use account and family information to place calls, generate post-call summaries, send alerts and recaps you request, provide support, and keep the service secure. We use site analytics to understand and improve the website. We also measure visits and successful handoffs to account setup for our Meta advertising; you can turn this off (see below).

Website analytics

We use PostHog to see how people use this website: pages visited, buttons clicked, and, for some visits, a recording of the page as you used it. What you type into forms, and the text inside the account setup window and the contact form, is masked in your browser before anything is sent, so names, phone numbers, email addresses and messages don’t reach our analytics. We don’t store Meta’s advertising identifiers in our analytics, and we don’t use analytics data for advertising.

Meta advertising measurement

We use the Meta Pixel to measure our ads. It shares your site visit and the fact that you continued to account setup with Meta, along with the page address and browser details Meta collects with every event. If you arrived from a Meta ad, the page address includes that ad click’s reference, which is how Meta links the visit to the ad. Meta may use this for ad measurement and delivery under its own privacy policy. We do not put names, phone numbers, email addresses, form answers, call content, or health details in the events we send; we turn off Meta’s features that scan pages and forms for contact details or clicks; and we don’t send Meta’s browser or click identifier cookies with these events. We do not call a handoff a completed registration. You can turn it off here at any time; turning it off stops future events on this site and removes any Meta cookies on this site. If your browser sends a Global Privacy Control signal or blocks site storage, measurement stays off unless you turn it on here.

If you arrive from a Meta ad while measurement is on, we pass that ad click’s reference to the app where you set up your account. Only for an account created that way, our servers then tell Meta about three kinds of events: when the account is created (with the click reference, your IP address, and browser details); when you first add a card (with the click reference, your IP address, browser details, and the plan’s monthly price); and for each payment you make (with the click reference and the amount paid — the first payment is also marked as a new subscription). As above, we never send names, email addresses, phone numbers, form answers, or call details in these events. Turning measurement off before you create your account stops this entirely. Once your account exists, the click reference is kept with it, so to stop these events after that, write to us (see the email address at the end of this policy).

How we share information

We share information with the providers who help us operate Kintalks, including telephony, hosting, payments, and analytics. Unless you turn off Meta measurement, we also share the limited website events described above with Meta. For an account created after arriving from a Meta ad while measurement was on, we share the account-creation, first-card, and payment events described there as well. We may disclose information when required by law or to protect a person’s safety. We do not sell or rent call content or your loved one’s details.

Data storage and security

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Any health-related information shared during or about a call is handled under HIPAA-aligned safeguards, including role-based access controls and audit logging. Our infrastructure is hosted in the United States with reputable cloud providers.

Your choices and rights

You can access, correct, export, or delete your information at any time, and you decide exactly who is in your care circle. You may close your account whenever you wish. Write to us and we will respond within 30 days. Residents of California and other jurisdictions with applicable privacy laws have additional rights that we honour on request.

Children’s privacy

Kintalks is intended for adults arranging care for the people they love. The service is not directed to children, and we do not knowingly collect information from anyone under 18.

Changes to this policy

If we update this policy, we will post the revised version here and adjust the date above. When changes are material, we will give you clear notice before they take effect.

Questions about your privacy? Write to us at [email protected].